Client Reviews on 8x8, Inc
Feedback:
They have the world's worst customer service. Do not get involved if you ever want assistance. They act great in the beginning and then as soon as you are a customer they cannot help with anything. Good luck if you decide to leave or need to get rid of any numbers, they pass you around from department to department stating no one can remove numbers on your account.
Feedback:
They are a horrible company who buries annual auto renewal policies and charges outrageous cancellations fees (think $1,500 for a small company like mine!!). Customer support does not care and even though I never signed anything they have threatened this action. DO NOT USE - I moved out number to Nextiva and am happy with their service so far.
Feedback:
As a business owner I would like to say I think this company has some serious issues on Dec 18th we figured out we could not work with 8x8 we cancelled our request for transfer of service. On Dec 27th 8x8 transferred my number any way. My medical practice of 15 years is without an incoming number, I am in the process of having them and Verizon fix this. But this is beyond bad business this is UNETHICAL. I am hoping this reaches the owner of this company and you fix this smack show!
Feedback:
Just a terrible experience. I signed up with the service and they never told me that a 415 number wasn't available. So I canceled the service the same day. However, they still charged me $7.28 for my cc. 3 weeks later, they inform me the refund has been denied even though I canceled within my 30-day trial period.Just avoid this company at all costs. They are just terrible to deal with and make getting a refund such a long and arduous process, for no reason.
Feedback:
if you want a sub-par phone service with customer service and support to match, here you go. WHAT A JOKE! none of the features work and the customer support is the worst i've ever see. no help and no where to turn except to try and find a replacement - we have an office of over 150 people and this is unbelievable what level of service you get with 8x8 - this company is terrible.
Feedback:
Awful! Take the quote they give you and double it with all the taxes and fees. Sometimes the taxes and fees were 65%+ of the invoice. Customer service is worse than the cable company. We canceled our plan and I have an email stating all lines are disabled as of XYZ date yet we are still being charged for one line. Of course I am not able to see the invoice because we are deactivated. We are now with another company who has been wonderful and their quote price is the same as the price we are charged each month. But still having to deal with these guys and their fraudulent charges and its not the only time they have fraudulently charged our credit card.
Feedback:
Been with 8X8 since 2012 and as many reviews we had many issues throughout the years and issues with customer service but stuck it out. Increases in pricing was the last straw. RingCentral was half the price with more features. So I called to cancel with 8X8 to find that I have a $800 cancel fee and have to pay another month $250 because of 30 day notice. So not happy even though it was my mistake I asked to talk to a supervisor to hopefully ease the pain. He had no interest in helping me out and said that time I was with them didn't matter. I asked if he had the right to wave the fees and he refused to answer and asked if I could escalate and he said he was last customer facing client. Really disappointed in how this was handled and thought they could of made it work for both parties but now they have created a ex-client that at any chance I get will tell people to stay far away.
Feedback:
I would be very hesitant before signing any agreement on your phone system with 8x8. I used them for years and when it comes time to cancel they make you jump through a million hoops. In my case they said my account was canceled yet the two different reps were not able to do it. I finally had to call back months after I was told it was canceled to try and get a refund when I noticed my card still being charged. After being on hold and switched departments for over an hour a manager named Santiago in their retention department informs me they are only giving me a partial refund since my 30 days roll over into the next billing cycle by a few days I owed them for another month. They showed no interest whatsoever in compensating me for the hassle, effectively making me pay for 60 days worth of service I didn't use.Basically, your typical big corporation that doesn't care about your business, long wait times, and understaffed support with little oversight or interest in customer service.
Feedback:
I called 8x8 in May, 2018 to order service. They, according to the sales person were running a 50 visa card promo to sign up which I did. I was to get an email. I did and I accepted offer. During the year I called twice about the card. First time I was told about a time restriction. The second time same thing but Indian rep kept me on the for an hour because she didn't know what to do. You can't get an American. They will not transfer call or provide an American number so you're stuck. She saw a 35.00 offer for me, I argued that was a 50.00 offer. She was to escalate problem. Guess what, no call. You can't get an American to save your soul.
Feedback:
We’ve been a small business customer for about 9 months now. We have 3 sites in different parts of the country and about 50 employees. The phone service itself is of good quality when it works. When it doesn’t work it’s a hellish gauntlet of having to deal with 8x8’s support group. More than half the time when we put in a ticket there’s no response until we follow up after a few days of silence from support. When we do get support there are very few support people that will actually do anything other than blame your network/ISP/(insert random device here) or tell you that a core feature like blind transfers should be used over warm transfers because “they don’t work right” according to support.
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