TD Ameritrade Holding Corp.
Client Review on TD Ameritrade Holding Corp.
Feedback:
If I could give negative stars I would. I went to open a tier 4 options account, thinking that if I walk into the office, I'll immediately get great service. Walked in, handed them a check for $5000 on Dec 1. A Thursday. Today is Dec 8, they tell me tonight, at 01:39AM on Friday, Dec 9, in their main office, Omaha that my money was just deposited yesterday (7th) and will take 5 business days to clear.Whats interesting is Paulina, the Manager of the Rockville office, calls me today, Thur 12/8 and tells me my money was deposited on the 2nd, I can trade anything I want. She's basically an incompetent liar - liar because she's not telling the truth and has access to my account where it still is clear I cannot trade options as I have trades ready to execute that cannot.Basically losing those winning trades I had lined up before the New Year. Oh, I can trade as of Dec 15th - basically when everyone stops trading, worst time of year to trade. Incompetent as my money should immediately have been deposited - brokers want you to trade so they can make money. The only way they make money, so what is she in business for? Incompetent because they know I could have immediately wired that money and be trading, but Erick who obviously doesn't give a hoot, or basically didn't know how to handle client funds or give me advice. He knew I wanted to trade immediately, so he mails them the check. MAILS THEM THE CHECK. I'm a contractor, nobody mails checks, and all money is immediately deposited, clears next business day if deposited by 20:00PM.STAY AWAY FROM THIS OFFICE. Go to Fidelity Wisconsin & Rt. 410 in Bethesda, their super nice and promised me I could trade after 2 business days. REALLY WANTED TO TRADE WITH TD, but apparently they don't want me to trade with them.
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