The Hartford Financial Services Group, Inc
Client Review on The Hartford Financial Services Group, Inc
Feedback:
Only been with Hartford a short time. Reps have answered questions very quickly and have been very knowledgeable.My only complaint is their drive monitoring service. They use a company called TrueLane which I don't think is part of the Hartford itself.We signed up for the service and in just over a month this is what we found:Doing the speed limit of 75 MPH created an event, some 86 times in a 40 mile section of road. This is an event?In on instance on my wife's phone it showed her making a 3 mile trip that she did not take, She didn't even leave the house that day!In 10% of the trips I made, the system did not even record the trip. On my wife's phone that was true about 35% of the time. Very in accurate!Then a few days later, the system showed me as doing 91 MPH when I know I was not over 65 MPH. I called the company and complained about the service and removed our phones from the service. I had to pay additional monies to Hartford but I refused to be judged on out and out lies.And TureLane tech support? All they apparently know how to do it have you delete the app from your phone and reload it. It did not help a bit.
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