Client Review on ADP Tucson
Feedback:
The simplest way to put it is that this company is incompetent, and doesn't care at all. Last May (2015) a sales rep came and it seemed it would be slightly less than Intuit and I would receive safer printed checks so I decided to switch. It only took running two payrolls with them to realize this was a horrible mistake. First payroll my checks did not arrive early as the sales rep had said they would but I waited until pay day thinking they would arrive then, when they didn't I called (got transferred here and there) and was told they weren't delivered because they couldn't find my business. We face the street, have a sign and have never had any issues with FedEx, UPS, USPS etc, and it just would have been nice to be notified that my checks weren't coming, especially since they claimed to have attempted delivery 3 days prior to my calling. Second payroll an employee had opted for direct deposit, the set up didn't work but we weren't notified, didn't know until after payday when my employee wasn't paid. Calling ADP is always a game of phone tag, you will be transferred to someone who will transfer you to someone else who will give you a number to call, etc.Though I switched my payroll back to Intuit I could not close the IRA I opened, it hasn't been an issue though until this month when they withdrew three times the selected amount, I called and was told it was three months of charges in one, except that I was charged the other months. Now I'm waiting on a call back. Save yourself the trouble and do not deal with this company.
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