Client Reviews on BambooHR, LLC
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Really amazing company! Industry leader in work culture and best in class software solutions for streamlining the HR processes of the businesses they serve.
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This really is a great company! It is in the heart of Lindon and growing bigger every day. The culture of the company is amazing to experience from the outside and within the inside as well.
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While Bamboo HR side (for the most part) works, Bamboo Payroll is a miserable failure. I am on my 11th attempt in a row to run payroll with them, and all 11 attempts in a row have failed due to errors with their payroll grid, resulting in their staff having to enter my company's payroll manually to process it. I've been told twice now that "an update has been processed and will fix the problem", and yet the problems continue. I've been told recently that "another update has been loaded", but honestly I'm not hopeful. Today I discovered that the HR side and the Payroll side aren't syncing properly, which caused a repeat benefit withholding error on one my employee's paychecks. This was a known issue, which had to be fixed last payroll, yet happened AGAIN this payroll. And to top it all off, I discovered a $76 shipping charge on our invoice this month even though I don't have ANY paychecks shipped to me. I have resorted to this review after asking for higher-level support on their Facebook page in January. And while I did hear from someone new at Bamboo who was "very sorry for my experience" , their service is STILL not functional. I had hoped to see some professional accountability from Bamboo and hear from an executive of the firm taking full responsibility for their worse-than-beta performance, but that hasn't happened. Do yourself a favor and stay away from Bamboo. As I interview other companies, I am realizing that their fees are bloated as well. Do yourself a favor, stay away from Bamboo! When I find an alternative, I will update this review to share what company actually works!
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I love working here!
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Best place I've ever worked!
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Customer service at BambooHR is nonexistent. In the past two months, I haven’t had any any resolution to two basic inquiries: 1) request for an orientation; and 2) how to work around a bug in their system that is blocking access for me, the account owner. Also frustrating that there is no single point of contact so a different person may reach out if at all, and they are only open 8-5 Mountain time.
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We absolutely LOVE BambooHr...the platform, resources and support team are amazing. Thank you for all of your time and attention to our business needs! We are fans for life!
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I have been very impressed with BambooHR!! Everyone there is extremely nice. Vanessa Brulotte was very helpful in showing me around and introducing me to people around the office. Doug McNiell, Sara Stanley, and Michelle Hansen were all really nice as well when I had the chance to talk with them. They answered all of my questions and were very friendly. Awesome people, great product, fun environment!!
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I went to BambooHR for a medical screening for the company. Everyone was so nice. Looked like a fun environment. We also use BambooHR at the coffeehouse I work at and we have always loved their system and good products. They are always there when you need help as well.
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Sweet company- great product!
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