Columbia Edp Ctr, Inc.
Client Reviews on Columbia Edp Ctr, Inc.
Feedback:
Horrible customer service, and in general zero help when you need it. A former employer went through them, and i contacted them to try and get copies of my paystubs because I had not received a single one. After about 5 emails to them was told the person who I was emailing was let go, but that they would email me copies, which I never received. Then I contacted them because I hadn't received my w-2, which it is now March. Was told they would call me back once it was ready. Never got a call from them, so I called up to check the status. The person who I spoke with on the phone was one of the rudest people I have ever had to deal with. They kept trying to talk over me and cut me off while I was in the middle of talking. And then when I expressed my frustration from having to jump through hoops to get my W-2 reprinted, they just replied "well we mailed it out, once we mail it out it's no longer our responsibility." Not to mention that every one of my former co-workers from the company who uses them for payroll all said they never received their W-2 form either and had to contact them for a reprint. I would highly advise not going through them for any services, and if your employer does go through them expect to get little to no help if you have an issue.
Feedback:
The company I work for used their services for doing payroll. Got my form to file taxes and the envelope WASNT sealed contacted Columbia Edp about the issue and they told me that they had an issue with the sealing machine that it got fixed and I doubt anyone looked at it. I said I doubt it too but it’s a huge security issue with having my social security number and all my information on it. She talked to the manager and said sorry we can’t do anything more on it. I figured they would pay for a service to make sure my information isn’t getting breached just in case. This is unacceptable from a company that handles all types information.
Feedback:
I have used Columbia EDP for my payroll services since 2011. As a small business owner I appreciate the high level of customer service they provide. They are also quick & accurate with all transactions.
Feedback:
The people there are rude. Wouldn't recommend them to anyone
Feedback:
Very nice group of people, always helpful when I call in with questions or requests.
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