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They never answer the phone. I have tried calling now since 2006 and they still haven't answered. If I called till 2086 they won't answer. They havent answered for any of my friends, family or anyone I know. If by some miracle they do answer or somehow you talk to one of the agents there they give you the wrong information. My mom needed emergency food stamps and medical when becoming very ill and they kept saying she wasn't a citizen, even after providing proof. So going in did no good. She had already done what she could in person. It is a very frustrating place to go. They could at least answer the phone. It's an important place, yet an inconvienant place. Not everyone has cab fare, babysitters, or a way or time to go here bc nobody can answer the phone.
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