Client Reviews on Ferraro Hayes
Feedback:
My family has used Ferraro Hayes for quite a while and have been pleased with the service and quality we get for the price. Michael and his staff have always helped with any issues or bumps in the road with our taxes. Being able to work with a knowledgeable CPA in a proactive way before we make major decisions is so refreshing. We sleep better at night knowing they are in our corner.
Feedback:
I am writing this review regretfully in hopes that this firm will improve on the customer service that I received because I truly would like to change my review to five stars. Vince and Michaels business has helped my family through the years so it saddens me that something as simple as a lack of good customer service has thwarted my impression. I spoke to a young lady by what name I can recall as jovita/jolina? When I was speaking with her, I was greeted with the obvious sigh when I believe she felt I was asking too many questions as if she couldn't be bothered with the work to come up with a reply. On occasion a blatant attitude would show through before I would be left on hold for an extended amount of time. I understand that being in the customer service business can be difficult for our youth so I chose not to get upset but to instead quietly thank her for her time and retreat from the conversation. I don't expect to take my business elsewhere for my family but I just want to let it be known and hopefully see it improve.
Feedback:
Last year's tax return was very complicated due to the sale of 2 businesses. We turned everything over to Michael Hayes and let him get to work. We were very impressed with how thorough he was. He did everything possible to minimize our tax and was extremely knowledgeable in the Small Business area. We felt very confident entrusting him to complete and file our returns. We will used him again next year when we sell yet another business. He also helped us with some retirement income advice. He was easily accessible to us in person, email, and on the phone. We would not hesitate to recommend him to anyone needing a CPA.
Feedback:
We have been using this firm for over twelve years. Michael Hayes and Vince Ferraro are very professional and extremely knowledgeable. They are always just a quick call away if we have questions or need to set up appointments. We highly recommend this firm for all tax, accounting and financial planning needs.
Feedback:
Very knowledgeable and trustworthy professionals. We highly recommend and refer regularly.
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