PASCUAL & ASSOCIATES
Client Review on PASCUAL & ASSOCIATES
Feedback:
I was their royal client for more than 5 year. However, they just called me and accusingly told that my bank check was bounce because bank account was closed.I totally forgot about it and thought I used another bank check. I normally use a check any more, but always have one copy with me just in case at hand.I just kept the wrong one! You know, this was not intentional.I agree with paying by credit card, of course.However, the daughter of the owner said they will charge double fee due to commercial bank which I cannot totally agree with.I feel that this is not fair to be charged double amount.My original amount was $190. Now, they claim and charge $380 by saying this is legal and posted the notice at the office.Even they posted, I didn't recognize that part. If so, I totally didn't agree by a check.I was informed that they will charge extra $2 for a credit card payment, and decide to pay a check.That was my mistake.I claimed to consumer affair because I don't think this is fair to charge double amount by law although they said this is legal.In addition, their way to treat a royal customer was very bad and rude.Only one time mistake for a bounce check, they treated me as a felony.This was their first call to inform about it, then they mentioned this is a collection.They were totally not patient by us not pay any penny. Their mind was only $$$$.They didn't care about their clients at all.I insisted to talk to the owner, Ms. Pascual. I expected a bit better behavior from her because the daughter said they are in business for 40 years.However, her way to take care of their clients are the same as her.I was totally disappointed and of course no longer use their services.No wonder, even just before the Tax date, there were no many people in the office.I recommend not to use their services for sure.
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