Pac N' Send of Lighthouse Point
Client Review on Pac N' Send of Lighthouse Point
Feedback:
I was traumatized after visiting this store. I ran in very quickly to send a package that was very important and needed to go out before a certain time that day. I happily said hello and asked about the time of pick up and was overwhelmingly and vocally grateful and relieved when I was told I still have time! The two people behind the counter were busy helping another guest so I stepped off to the side to wait, and there was 2 rolls of tape sitting there and I genuinely assumed they were there for the customer to use if needed. So being in a hurry I picked up one roll to apply the prepaid label onto the front of my package. I only needed maybe 1 ft of tape to attach a small label to the front of a small package. And was almost immediately very harshly reprimanded “there’s a $4 charge for tape. Please don’t touch my tape without asking” and I was directly to sign I had previously not seen that stated such. However the cost of $4 for such a small item/amount of tape was so outrageous to me, I honestly couldn’t tell if he was joking with me! I even asked if they were kidding, but when I saw the sign I realized it was true. I felt completely awful because I would never break the rules or take advantage of someone or something like that intentionally, but their response and attitude towards me and my completely innocent mistake literally made me sick to my stomach and I had to leave right away because I was on the verge of tears. I am now driving 10 minutes out of the way to ship my package somewhere else, but still in shock and completely miserable after the treatment I just received. I will never ever go back to that place, and hope no body else ever has that kind of experience there. It was just horrible. I’m so sad.
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