Client Review on Payroll Relief
Feedback:
By and large I find their software useful. That said, there is one major flaw with the AccountantsWorld payroll software (both PayrollRelief and After-the-Fact) that has nearly made me switch to a more fully functional software on more than one occasion.It has no way of dealing with employee withholding for the employees who work in multiple states. For a New England based software company you would think that the need for this would be apparent. To be clear, what I mean is that their software will allow you to withhold for up to two states...but it will withhold on all of the wages earned for both of the states regardless of how much time you put in either state. They have neither an A) entry method for breaking out wages and withholding, nor B) an override method for editing the tax forms themselves to break out the withholding and wages credited to each state. It's not that it's difficult or inefficient to accomplish, it's that the capability is completely non-existent. It can’t be done. This is a GROSS oversight and makes it completely untenable as a service for any firm that needs to deal with multi state withholding issues...like almost all New England firms do. With the states so close to each other in New England, multi-state withholding is common, and it's a horrible handicap to prepare some of your tax forms in the software and some of them outside of the software due to a lack of foresight in the coding. To have to prepare forms separate from the software for any payroll client who has multi state withholding on Roaming Employees is cumbersome and rage inducing, not to mention the added time and lack of efficiency. For a software company that touts "Automation" as its main selling point, the payroll products they put out are a letdown on this level. By and large I like the products fine, however failures and annoyance of this level cause firms to switch software companies regardless of how well their other features work. 3 stars at best...no more.
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