Quest Diagnostics Castro Valley - Lake Chabot
Client Reviews on Quest Diagnostics Castro Valley - Lake Chabot
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Worst treatment of patients ever. I have no idea if these guys hate their job or hate dealing with people. Disappointed.
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Set an appointment to have a TB test performed via their "automated" system, which gave me no ability to discuss anything with anyone. I needed this test in order to complete work in a facility that was a plane flight away just 4 days afterward. I waited for my appointment time then went to the facility. When I got there the attendant asked for a doctors order. I don't have health insurance and planned to pay out-of-pocket. I told him I didn't have a doctors order and just needed a simple TB test. His response was "sorry, gotta have a doctors order". This totally jeopardized my upcoming job. Not cool.
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Bad deal with appointments ...
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Fuimos con mi hijo discapacitado este jueves 22 de marzo tuvimos una exelente esperiencia la persona que nos atendio fue bastante pasiente,aparte respondio todas las preguntas de mi hijo gracias.
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This business is totally customer unfriendly. I tried for 10 minutes numerous times to get a live person on the phone in the Castro Valley office.
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I had a drug test to do so I can start a new job. I had my almost 5 month old son with me. Signed in to get seen, waited for an hr for them to tell me I cant take my son in with me. It would have been nice to have asked if it was just me and my son when I had first walked in. Workers at the dest saw me walk it alone with my son. Thanks for wasting my time. Also, they close at 3pm! I'd give it a no star if it was available.
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I had a 2:30 appointment. I went in and told them I was here, entered my phone number, immediately was guided to room 1 and was out the door in under 5 minutes.
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Awful experience. Had normal weekly draw at Sutter lab which I informed tech. Tech mumbling and fumbling. Stuck me twice. Did not mind 2 sticks but first stick wasn't taking and he kept going deeper and deeper. So much so, arm still throbbing from 8 a.m. draw, and now 2pm. Will never return there and will inform doctor of such an unpleasant experience. Thank you.
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I've always had a positive experience here. I go every month and sometimes in between.I always make an appointment and yes at times I've had to wait but never more than 15 or 20 minutes.I'm very hsppy with this lab.
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