Quest Diagnostics El Cerrito - San Pablo
Client Review on Quest Diagnostics El Cerrito - San Pablo
Feedback:
This location is so unprofessional! Only one phelebotomist is on staff usually. Every single time I come to this location the receptionist snatches my requisition and has a very unpleasant demeanor. I misplaced my medical card but had California identification and she would not process my paperwork although she knew I was in the system because I come there often. She begans to ask me out loud in the lobby from her seat,"Do you have Medical?" .....I explained to her that she's so busy being nasty this action was against the Hippa Laws to ask me anything personal out loud. This woman is so ignorant. I would strongly consider Quest Diagnostic installing camera systems at this location to at least monitor their representatives of their company before they are sued. You never know who you are serving. It should always be a standard of professionalism at all times therefore sensitivity training is definetely in order. I will plan to take this action further and if she denies her action, which she will.....I have her on tape because I wanted to prove that no matter what day it is.....she's nasty to people. My hopes is that Quest will take better pride in serving the Public. Thanks!
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