Quest Diagnostics Lees Summit
Client Reviews on Quest Diagnostics Lees Summit
Feedback:
Getting my blood drawn is one of those things I absolutely hate and avoid. The staff at this location are so great. They get me on first stick. They are hilarious and make an unpleasant thing great.
Feedback:
I was told by my doctor's office to call to make sure they received my orders. I called them and left a message they said if I call before 3:30 my call would be returned the next day; if it was after 3:30 the would call the next day. It's now day 3 and no returned call. Poor customer service.
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Very prompt. Group was great to work with I was done in just over 5 minutes, perfect!
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Very nice person did my labs, painlessly. No appointment, just drop in. Less than 5 minute wait. I did notice for a medical office this place is dirty. It looks old and needs new carpet and painting.
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Yelled at because I did what I was told to by our doctor. Continued to belittle me and my child because we were unaware of any payments needed to drop off a lab. Implied that I was a bad person and lazy because of the insurance I carry on my daughter.
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I've never had a bad experience as described by so many others. They have always been polite, professional and kind. I didn't smell any bad odors that others are describing either. So sorry for those that had such an awful experience. I've gone there for years and it's been fine.
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Very understaffed! Definitely don’t go on a Saturday, waited for an hour and they do not call people back quickly. No receptionist which would likely speed up the process in the back. Will not be back.
Feedback:
Quest was who my Dr recommended because they get the correct test done and are organized. I walked in without an appointment and the paper order in hand. You check in electronically and then they call you up. The wait time was reasonable, in fact I was hoping to wait longer since I wanted to read some articles in the magazines in the waiting room. Mary got me back quickly and was very friendly. She was timely, easy to talk to and did a great job drawing my blood. I'm not sure why there are complaints. I would not hesitate to use Quest again!
Feedback:
I called in to make an appointment on Monday morning. They have an automated system instead of a person which is a bit frustrating as I couldn't schedule over the phone as the program couldn't understand my first name for whatever reason.Decided to walk in around the available appointment time and things couldn't have gone quicker. I think I was in and out in 15 minutes tops. The woman who pulled my labs was quick and efficient and had me out on my way fast.I was nervous with some of the reviews I had read but my experience was quite positive.
Feedback:
My wife and I came in for a biometric screening for our health insurance, and we were both out before my appointment was scheduled to start! All three nurses were incredibly friendly, and drew blood with little discomfort. Not sure why all the poor reviews, I cant say a single bad thing about our experience today.
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