Client Review on Quest Diagnostics Macungie

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My insurance recently stopped covering Health Network Labs. I've been to their location in Trexlertown several times for Lipid Panels, never with an appointment & I never had a problem. I usually waited 5-15 minutes and one of the 4-6 employees quickly saw me, drew my blood, and I was on my way with $0 copay.Had to go to Quest now that HNL isn't covered, and OMG, what a horrible experience. I set up an appointment online for 8:00 am. I get there around 7:55, sign in on the iPad & I see my name on the TV with a 5 min wait time. There's one other person already in the waiting room, and I see her name with an 8 min wait time.After a few minutes, the other lady is called up and back into Room 1. Then, another patient walks in and asks the "receptionist" something. The employee ends up talking about the test the patient needed (hello, HIPAA violation?!) stating that their location no longer performs that test and she'd probably have to go to Health Network or somewhere else. After the patient leaves, I get called up. She takes my insurance card and picks up the phone. She's calling someone else in Quest asking about the test the patient she just turned away needed. From what I overheard on my end, it sounded like she wanted to double check she was right about some recent memo discontinuing the test but apparently she was wrong. Quest does do the test and the patient was incorrectly sent away (lucky her!)After she's off the phone, she asks for $8 and change for the test. I say I'm pretty sure it's a $0 copay but she says nothing and just takes my FSA card. I'm trying to pull up my insurance website as she calls me back to Room 1 (while walking into Room 2). See the lady who walked in to be handled AFTER me but was called back BEFORE me was in Room 1. After the little mixup, I join her in Room 2 and she makes awkward small talk with me as she draws my blood.Her method of placing the pressure bandage/gauze pad on my arm felt like it was going to fall off right away, so I fixed that later.But as I walked out I confirmed my $0 copay and realized I never got a receipt (necessary for my FSA card). I wait for her to finish in Room 1 (ONE employee to do EVERYTHING!!) and when she comes out with the vials, she asks me pretty rudely if there's anything she can do for me. I ask for the receipt and she just says I'll get one via email. I then try to tell her how Cigna's website says Lipid Panels have $0 copay and she gets all indignant, saying she doesn't know anything beyond the computer told her I owed that amount. If I didn't owe anything, my card wouldn't be charged anything (despite being swiped).I was there for 15-20 minutes total (with an appointment), ended up being charged $8.82 for blood work I was supposed to have $0 copay for, had to redo the wrap on my arm, was treated like %&@*, and saw the employee talk loudly about a test a different patient needed to get there & inadvertently lied to the patient, sending her to the "competition"All in all, I think I may just pay out of pocket to go back to Health Network Labs. I'm definitely not ever going back to Quest again!