Quest Diagnostics Perkasie
Client Review on Quest Diagnostics Perkasie
Feedback:
I wish I could give this place zero stars for my review. BE CAREFUL WHAT YOU SIGN AND GET A COPY OF IT. I had testing service back in May 2018 and signed an electronic statement saying that in addition to what my insurance company paid- the most I would be responsible for is $70. It runs through my insurance company and they paid an amount, Quest also charged my credit card for the $70. After that I get another invoice showing that activity and attempting to charge me for an additional $76. I made at least 4 phone calls averaging at least 15-20 minutes each, asking them to produce a copy showing that I owed them more than I agreed to. On each call I was talked to in a condescending manner and told I "misunderstood" what I signed even though NO ONE COULD PRODUCE A COPY. I was also lied to and told that my insurance company denied the claim which is refuted by the fact a payment shows on THEIR INVOICE. I was also interrupted and treated in a poor manner by several of their customer service people. Finally today after 4+ calls they said we are writing this off as a one time courtesy. Will never go back, will find another testing facility and also reporting this to state AG for fraud. BEWARE!
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