Client Reviews on Sage Group PLC
Feedback:
Sage Accounting forces you to pay for support, that they cant provide , support that i dont use to often , but when i phone , i do have a problem, I have communicated with 2 support consultant , none could provide me with a solution , i have requested to chat to a manage numerously , with no luck , that only answered the call after you have to go through all the option , they dont make it easy to get through to support , i have manged to self sorted to problem i had that 2 trained experts in Sage Accounting are unable to do, Sage was once a company that assist there client and supported them with trained experts , now this is not the case , after 20 years of being a client , it is time to find a component , trusted accounting products, Sage is note one of those , as they cant support the software they develop , there support consultant is not trained in the use of the software and all that they want to do is sell you software this is not working , and have support consultant that dont want / can to support you and just want to go answer and drop the call asap to get through the day,
Feedback:
Once again I ponder why ZERO stars is not an option. After asking Support for assistance, not only have I waited a week with ZERO response, but emails are now deleted without being read. Seriously, if you're looking to find a new Accounting software package, STAY AWAY from Sage, their customer support is NON existent. [EDIT] : I have since been contacted by Ana from Customer Care, thank you!
Feedback:
Went there for a financial literacy seminar. The offices are really nice and the people were nice as well. Directions to Sage are easy to follow because it is adjacent to Mall of Africa which is an additional advantage
Feedback:
Sage Pastel support is pathetic. Guaranteed you will wait 1 - 2 hours before they will answer a support call. It doesn't matter if you pay for support, you will wait. They don't phone back and for two years now they refuse to spend the money and fix their support system. I would seriously warn anyone to look elsewhere for a financial application and I've been using pastel since version 5.
Feedback:
Located right near mall of Africa. Nice building and easy to navigate
Feedback:
No phone support, messages and emails don't get responded to, really poor service, not happy at all
Feedback:
No phone support. Terrible service.
Feedback:
I like the fact that Sage came up with an idea to assist companies to manage their assets using a stand alone fixed assets module. I have used the module and I am not satisfied.Even a spread sheet is better than what was sold to us by Sage .You guys can do so much better.I want to see my assets on the the fixed assets detail listing per quantity per grouped assets and per branch in one report,I want to see notifications as a reminder that i need to dispose or take some of my assets for licencing as I have so many X-ray equipment that needs to get tested and licensed .Your module is not the best fit for our industry.
Feedback:
Solutions for business software.
Feedback:
Very informative.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
