Salem Five Bank - Peabody (Central St)
Client Reviews on Salem Five Bank - Peabody (Central St)
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They were able to help me right in time
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Excellent service, David, Bonnie & Karen are always so helpful with all my banking needs
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This is not my usual branch. This was the first – and the last – time I visited this place. A very rude older lady was helping me. After depositing a 1.5k check on my account, I wanted to get 4 quarter for 1 dollar of loose change (30 of them pennies). First she tried to refuse saying that they only accept rolled coins. After I said “but it's just ONE dollar...” she grudgingly took my coins and proceeded counting them, while looking like she was performing a very difficult task and doing me a huge favor. And there was no line, nobody was waiting behind me... Do I need to mention that I never got any “thank you” or “have a nice day” … not even “welcome” in response to my “thank you”... Very rude and utterly ridiculous. Seriously?! This is a BANK. I have been a customer for many years! It's just amazing how different branches of the same bank can be. By the way, if this was the branch I visited years ago before opening the account, I would never become a customer of Salem Five.
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The customer service is horrible at this bank. They do not help their clients and speak to you like your a child. Miriam, one of the management team members decided to yell at me on the phone and would not let me ask questions. I had to keep adding her to stop belittling me so i could ask her three questions i needed answers. I plan on closing mug account after 5-6 years and go to another bank. Horrible customer service!!!
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Awful, I dont bank at salem five but i do use their atm on occasion since its the only one i dont get charged for (which is good) but never have i had an atm eat my money because i didnt take it in time WITHOUT any warning. Then the bank tells me i have to dispute it even though they could tell from the atm print out it happened. Couldnt get my money back for at least two three days
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I'm a fan of Salem Five in general but this particular Branch has really great customer service--even on weekends!
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