Client Review on Springboard Media, Inc.

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I first brought my MacBook Pro to Springboard when its fans abruptly began making an incredibly loud buzzing noise. Home troubleshooting made no difference, and the noise was loud enough to bother the dogs in the house, so I brought my laptop to Springboard for repair.I was told that the issue was 'definitely' the fans after a clerk listened to the whining for a few seconds, and they gave me an estimate for repair of 3-4 days. I contacted after two days by text to say that the diagnosis was ready, but when I called back (admittedly at the end of the workday, but I work a later shift, and couldn’t call earlier), the person who answered the phone took my name, and then began reading me a diagnosis for a computer that was not mine, listed under a name that was not mine. We were unable to resolve the miscommunication over the phone, so I told the person that I would come in person the next day.I arrived at 10:30am and was told that the fans were fine, just dusty, and that the actual problem was a swollen battery. My Mac is a 15 inch screen, but according to Apple's own search function, it's serial number was not one of the suspected models affected by the known battery issue.I paid $400 (on top of the $200 I had already paid up front) to have the battery replaced anyway, and Springboard kept my laptop for another 2-3 days. They returned it with a fresh battery and top case, and for two weeks, it seemed to be back to normal.Then, the MacBook began to suffer from unusually high fan speeds, and overheating to the point of freezing and crashing. It would crash while surfing the Internet, and run far too hot while just sitting on its desktop. I am a graphic designer by trade, but I wasn’t running any of my art or video software for fear that these programs would be too much for a laptop that seemingly had a hard time just turning on. Twice, upon restarting, the laptop claimed to not be able to find the file directory, or the installed OS.I tried all the troubleshooting I could at home - clearing out old files and caches, virus clean-up, updating my internet browser and OS itself, etc. - but nothing worked, so I returned to Springboard within the 30 day period given. I was promised that the diagnosis this time would be given a priority ticket, and that it would be ready that day or tomorrow.Five days passed, and I finally got another text saying that my laptop was ready for pick-up. I was concerned, because with the previous repair, I had been contacted before any work had been done, but when I arrived the next day (again at 10:30am), I was told there was no charge….because they could not replicate the issue. The clerk acknowledged that this answer was not helpful, but offered no other options, and just sent me on my way.I have had my MacBook back for two days now, and the overheating/freezing/crashing issue has returned almost immediately. I am very dissatisfied with this service, and will not be using them again, because Springboard seemingly cannot guarantee their own work.