TeleContact Resource Services, a division of eContactLive, Inc.
Client Review on TeleContact Resource Services, a division of eContactLive, Inc.
Feedback:
For all business owners looking to use this service, I would advise against it. I signed up for a 3 month period & including all fees, paid about $6500 for their service. They claimed they can get me 1-3 meetings per week, but actually, they only booked 5 total in three months (2 of which was a no show). Again, that's 5 in 13 weeks. My issue with them, which they didn't disclose & only found out after I signed up was that there's no consistency on who makes the calls. I estimate around 8 different reps made calls on my behalf which is ridiculous. How is each suppose to learn and get comfortable with the script (which they developed)? In addition, the people that made the calls, you can tell by the notes & simply the lack of meetings, that they're not experienced cold callers or appointment setters. What's more frustrating, Jake Hutchings, who's the Director of Marketing & Sales, never acknowledged or took responsibility for the poor quality of the calls. I don't hear him during the whole 3 month period until the very end when I get an email asking me if it's OK to continue the service. Is he kidding me? Part of this was my fault as I should have had more oversight, but I'm busy as is which is the reason I signed up for a service this like. After the 3 months ended, I simply posted an ad on Craigslist & have been hiring experienced cold callers/telemarketers/appointment setters who are willing to work as consultants & only get paid when an appointment is scheduled & they get confirmation from me that it was a valid contact. So find people that do these types of calls for a living, that is dedicated to making these calls for you & can save you a boatload of money. Horrible experience! I would say the worst professional service I've ever encountered in my life.
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