The Home Depot, Inc
Client Review on The Home Depot, Inc
Feedback:
I have had 2 recent situations that have tainted my view of the Dover NJ Home Depot store. First, I placed an order for a storm door in their windows & doors department. The sales rep fully understood the order and timeline for this project. The entire order was delayed with poor / no communication, and we have had numerous calls with the manager to discuss. What we were originally told is far from what actually happened. We are still trying to get everything straightened out. Total thumbs down 👎 to Home Depot and their contracted installers. Yesterday I was in the same store and the cashier asked if I wanted to save $25 by opening an HD credit card. I told her that I already have an HD credit card. She said not a problem, I can open another one. Not only is this totally ridiculous and exposes whatever incentive or directive HD has placed on their employees to get new HD card sign ups, it would cost an inquiry on the customer’s credit and will probably result in denial since they already have that card. Monkeying around with closing an existing card to create a new account could negatively impact a customer’s credit score as well. I feel sorry for uninformed customers who fall for this scam. Seriously, Home Depot - this is how you treat customers?
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