Client Review on TowneBank
Feedback:
Very rude and disrespectful bankers. I called in with a mutual client for an ACH Verification. I spoke to Nancy first and she transferred me to someone else. The woman NEVER asked me my name, company, agency, license number or anything. She immediately assumed because the client "inquired" about life insurance she didn't want it, which was not the case at all. She then proceeds to tell us without legitimate reason that she wouldn't verify her information. It was based off her feelings and judgement which is wrong. My client followed proper protocol when asked to verify her information. She even went about to tell the client, while on the phone with me still, that if she needs life insurance she can come inside and sit with someone and doesn't have to talk on the phone. How professional is any of that?! I don't appreciate this at all. Professionalism is much needed!
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