Client Review on tyndallafbhomes.com

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There are pros and cons to living on Tyndall AFB. Most of the cons, I believe, are with the Balfour Beatty Management Company and not with the actual base. The location of the house was great (Beacon Beach area) and my husband had a great commute to work. I also loved the big windows in the house that looked out onto the bay and the heat lamp in the bathroom. However, here are the cons:• Balfour Beatty is not a military friendly company. We let Balfour Beatty know we were moving out as soon as we had finalized our move through TMO. However due to hang-ups with TMO, we did not give them a full 30 day notice, but instead a 25 day notice. Even though we moved out on the 12th of September we had to pay rent through the 17th to meet their 30 day requirement. Renters beware, when they say 30 days they mean it.• Balfour Beatty does not know how to deal with the National Guard. Although they seemed to have systems in place for the typical Active Duty situation, they did not know how to manage us being in the Guard. They could not figure out how to set up their system to automatically take BAH out of my husband’s pay. Instead they had to take it from our checking account. This is fine, but they did not tell us this when we first moved in and definitely did not set it up on move in. Only after living there for a month, did they let us know that they did not have a system to take out his BAH. They would not take a personal check and could not take it out of our account for our first payment but instead insisted on a Money Order and it had to be “right away”. When we gave our move-out notice, they required a copy of our orders. However, being in the Guard, we were on the same orders arriving and leaving Tyndall. So although they had a copy of the orders for Tyndall, they kept asking for my husband’s other orders which did not exist.• Balfour Beatty has horrible accounting systems in place. We moved out near the middle of September. Their system is set up so that September’s rent is paid on the first of the October and they take out the whole month’s rent at this time, even if you only owe a partial month of rent. On moving out they told us the unused part of rent would be refunded back to us around the 15th of October. On the 30th of October I called to find out where my refund was. They hadn’t even realized that they had not refunded our money. I had to call them multiple times to resolve the issue and we were not refunded our money until mid/late November. When I called and asked them to explain why, they said there was “something with the system” and that they had not put all the information into their system. I was surprised that they had no processes in place to catch a financial discrepancy like this. Also, I was surprised that they could figure out how to take money out of our bank account but could not figure out how to direct deposit it back into our checking account. Instead, we had to wait for a check to be mailed. • They do not budge on their check-out requirements, even if it is no fault of yours. We were set to move out around the same time that Irma was hitting Florida (although it luckily missed Tyndall). Because of the storm, Balfour Beatty changed the garbage pickup day from the day we were moving out, to the next day. They did not put official notices on the doors but instead posted it on their Facebook page about 24 hours before the usual pickup. Due to this, we had a full garbage can and we were fined $50 for not having a cleaned out can. When I asked them what they wanted me to do about it, seeing that garbage service was cancelled, they told me to walk to the dumpsters on base with my garbage can. It would be about a 1 mile trek (roundtrip) with a garbage can in tow if I went to the dumpster at the Community Center or a 1.5 mile trek if I went to the dumpster at the Marina.