Vonage Holdings Corporation
Client Review on Vonage Holdings Corporation
Feedback:
BasicTalk is a division of Vonage no matter what their customer service agents try to tell you. Since BasicTalk fails to give phone support as required of all voice providers, I called Vonage tech support to talk about the BasicTalk (and collaterally Vonage) website not working properly in the latest version of Chrome in the Windows 8.1 operating system.All I got was misinformation, wrong information, and outright lies, and refusal to find the correct information, which was the number for a person at Vonage HQ in NJ about the matter. Spent 40 minutes on the phone, only to get hung up on by a manager who repeatedly refused to even do his job dorrectly.He totally failed in performing his duties. I should have heard him clicking away on a computer keyboard, but the whole time all he did was vamp out false information, the number he gave me (the second three digits spelll the F-bomb) is not the correct number for this situation.Totally failed to follow customer service best practices and the generallly accepted customer service practices.
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