Valley Telephone Cooperative, Inc
Client Review on Valley Telephone Cooperative, Inc
Feedback:
ABSOLUTE WORST INTERNET AND MOST EXPENSIVE BASIC CABLE I'VE EVER HAD!!!!!!!!!!! I've had the technicians & the "engineers" out here and not a single one can give me the service im paying for! Not only is this the worst internet service ive ever had, but its the most expensive cable and internet provider ive ever had. I blame the genius at the Jackson place apartments in pharr (that should have been a red flag) for forcing their tenants to use a company out of raymondville for internet and cable when there is already a perfectly crappy spectrum they could have used. i can't even get them to do 1 step up from basic internet. The valley really needs comcast- xfinity. I've had to miss work more than twice to have them come out here, hours at a time...4-5 hrs and they can't figure out why i cant get a damned signal. Here's a thought - DONT OFFER SERVICES YOU CAN'T PROVIDE! I'm reading the reviews and its my same story over and over. Its a product issue not a technician or apartment issue! I cant believe its 2017 and i can't find a signal in an apartment complex where according to them, my unit is the only one with this issue....FRUSTRATION!!!!!It's been more than 4 months since the review and not only have we contacted everyone in your company, we have left messages for callbacks without EVER getting a single callback! Email you? How about check your messages- my husband has left dozens of voicemails! Who is answering after hours, weekends, evenings? How about you have at the very least an anwering service? You're a cable/ phone/ internet provider what kind of provider has an answering machine? Are you guys working out of a garage? Btw, who is checking your messages? That person needs to be retrained or fired because they are failing at their job. Don't leave it up to your customers to contact you- thats just passing the ball back to me as the customer.We are done calling while at work and taking time out of our jobs so you guys can continue to not do yours. Why is it that we have to call you out on a review in order to get a response but don't respond to the voice messages in your machine privately? This internet issue is not a once - in -a- while issue it's a constant. Its a matter of bad to worse. I highly suggest you read your reviews and count how many have my same issue and correct the problem. I have contacted your company and nobody knows how to fix your problem. Do your jobs! Goodness - it's like nobody can be accountable for not keeping up their end of the agreement or even doing their job but get so offended if you call them out. If you had done your job right in the first place then you would not have 1 and 2 star reviews. We are basically your & the apartments's hostages and its beyond ridiculous that we are still (after months of the first call) still dealing with this!
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